BUSINESS POLICY
Listed below are my regulations for our business relationship. My policies enable me to provide you with the best quality service. I greatly appreciate you for choosing me as your creative professional and I strive to ensure your happiness!
BOOKING REQUIRES A CREDIT CARD TO SECURE APPOINTMENTS AND SERVICES. I DO NOT HAVE ACCESS TO YOU YOUR CREDIT INFORMATION, IT IS SECURED IN THE BOOKING SYSTEM AND IS PRIVATE.
COLOR CORRECTIONS AND EXTENSION SERVICES REQUIRE A CONSULTATION TO BOOK. COLOR CORRECTIONS REQUIRE 100$ DEPOSIT WHICH GOES TOWARD TOTAL COST.
PURCHASE OF HAIR EXTENSIONS THROUGH ME IS REQUIRED BEFORE BOOKING INSTALLATION APPOINTMENT. PLEASE REFER TO CONSULTATION PAGE FOR MORE INFORMATION.
RESCHEDULING AND CANCELING REQUIRES A 24 HOUR NOTICE. LESS THAN 24 HOURS IS A 50% SERVICE TOTAL CHARGE. THIS IS A RESERVED TIME WITH ME, CANCELING RESULTS IN LOST WAGES, SO I GREATLY APPRECIATE YOUR UNDERSTANDING. LOYALTY AND CONSIDERATION IS REWARDED, FOR CLIENTS THAT ARE REGULARS OR HAVE URGENT ISSUES ARISE PLEASE CALL ME TO USE 50% OF THE CHARGE AS A CREDIT TOWARD NEXT APPOINTMENT.
LATENESS TO APPOINTMENT TIMES OF 15-30 MINUTES ARE SUBJECT TO BEING ENTIRELY RESCHEDULED. PLEASE CALL IF YOU KNOW YOU ARE GOING TO BE LATE SO I CAN MAKE APPROPRIATE ARRANGEMENTS.
NO SHOWS AND RESCHEDULED APPOINTMENTS ARE SUBJECT TO BE CHARGED 50% SERVICE TOTAL.
REFUNDS ON SERVICES OR PRODUCTS ARE NOT GUARANTEED. ALL SALES ARE FINAL.
IF THERE IS A DEFECT WITH THE EXTENSIONS THEMSELVES I WILL INSPECT THEM AND CONTACT THE COMPANY DIRECTLY, AND A REFUND OR EXCHANGE OF HAIR MAY* BE GRANTED. AN ERROR IN HAIR COLOR SERVICES HAVE A 5 DAY GRACE PERIOD FOR A FREE-OF-CHARGE CORRECTION - IN WHICH CASE THE HAIR MUST BE INSPECTED BY ME WITHIN 5 DAYS. A CORRECTIVE APPOINTMENT MUST BE COMPLETED WITHIN 14 DAYS SINCE THE ORIGINAL APPOINTMENT. THIS OFFER DOES NOT APPLY TO WITHHELD INFORMATION DURING A CONSULTATION OR A SIMPLE CHANGE OF MIND REGARDING COLOR OR STYLE. PLEASE NOTE IT MAY TAKE MULTIPLE SERVICES TO ACHIEVE DESIRED RESULT AND SUSTAIN HAIR INTEGRITY.
I DO MY BEST TO EXECUTE DESIRED AND BEAUTIFUL RESULTS IN ALL MY SERVICES AND IT IS VERY RARE I HAVE TO CORRECT ANYTHING. THIS IS WHY I OFFER A CORRECTION FREE OF CHARGE AND I APPRECIATE YOUR PATIENCE AND RETURNING TO ME IF ANY ACCIDENTS DO OCCUR.
Contact
PLEASE CALL FOR URGENT COMMUNICATION.
908-295-9937
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